Refund and Return Policy

Seven Enterprises LLC, a Delaware limited liability company, doing business as TROPEZ

Effective date: October 5, 2026
Last updated: October 5, 2026

Summary

Situation	What you get	Tell us within
Order not yet dispatched	Full refund, no questions	Any time before dispatch
Arrived damaged, broken or short	Replacement, or full refund including shipping	7 days of delivery
Wrong item or wrong size sent	Replacement at our cost, or full refund	7 days of delivery
Lost in transit	Replacement, or full refund including shipping	30 days of dispatch
Material does not match its certificate of analysis	Replacement, or full refund including shipping	30 days of delivery
Changed your mind, vial unopened	No refund — see Section 4 for why, and what we can do	—
New annual membership, no member-priced order placed	Full refund of the membership fee	14 days of purchase

Approved refunds are issued to the original payment method within 3 business days of approval and typically appear in 5 to 10 business days depending on your bank.

Before you contact your bank, contact us. Email info@tropezpeptides.com or telephone (805) 252-1066. We resolve almost everything within one business day, which is faster than any dispute process.

1. Cancelling before dispatch

You may cancel any order at any time before it is dispatched, for any reason, and receive a full refund of everything you paid, including shipping and tax.

Email info@tropezpeptides.com with your order number, or telephone (805) 252-1066. Our dispatch cutoff is stated in the Shipping Policy; if you cancel before that cutoff on a business day we can almost always stop the order. If the order has already gone to the carrier we will tell you, and Section 6 applies instead.

2. If something is wrong with what arrived

We stand behind every shipment. If any of the following applies, we will replace the order or refund it in full, including what you paid for shipping, at your choice.

2.1 Damaged, broken or short

A vial arrived cracked, broken, leaking, with a compromised seal or stopper, or the shipment is short against the packing list.

Tell us within 7 calendar days of delivery. Email info@tropezpeptides.com with your order number and photographs of: the outer package as it arrived, the packing material, the vial or vials in question, and the label. Keep the packaging until we confirm, because carrier claims require it.

2.2 Wrong item, wrong compound or wrong size

We sent something other than what you ordered.

Tell us within 7 calendar days of delivery. We will send the correct item immediately and, where we ask for the incorrect item back, provide a prepaid return label. You are never charged for our error, and we do not ask you to pay for the replacement before the incorrect item is returned.

2.3 Material does not conform to its certificate of analysis

The material does not match the identity or specification on the certificate of analysis for the lot recorded against your order line.

Tell us within 30 calendar days of delivery. Send your order number and your analytical result, identifying the method used. We will review it against our own retained-sample and lot records. We accept independent third-party analytical results and will consider them on their merits. Where the material is confirmed non-conforming, we replace it or refund it in full, including shipping, and we do so for the whole lot quantity you purchased, not only the vial you tested.

Where the result reflects a difference in method, sample preparation, or a value within the stated specification tolerance, we will explain the difference and we will not treat it as non-conformance. See Section 5.3 of the Terms and Conditions of Sale.

3. Lost in transit

If tracking shows a shipment was not delivered, or shows delivery to an address other than the one you gave us:

Tell us within 30 calendar days of dispatch. We will open a claim with the carrier and, in parallel, replace the shipment or refund it in full including shipping, at your choice. We do not make your remedy conditional on the outcome of the carrier claim — that is our problem, not yours.

Where tracking shows delivery to the address you gave us but you did not receive the package, we will ask you to check with others at the address and with your local carrier depot, and to allow 48 hours, because packages marked delivered frequently surface. If it does not, we will replace or refund one such shipment per customer without further enquiry. Beyond that, we may require a signature service on future deliveries, or ask for a police report, before replacing again.

4. Returns of product that left our custody

We cannot accept the return of a vial that has left our custody, and we cannot refund an order because you changed your mind about it. This is not a commercial preference. Once a sealed vial has been out of our control we cannot verify how it was stored, whether it was opened, whether the seal was disturbed, or whether it is still the material we shipped. We will not put such a vial back into stock for another customer, and we will not pretend to by charging a restocking fee for it. The honest position is that the material is spent from our point of view, so there is nothing to credit.

What we can do instead, and will:

Before you buy, tell you anything you need to know about identity, specification, purity, test method, lot, appearance or handling. Ask us at info@tropezpeptides.com and we will answer before you order rather than after.
Send you the certificate of analysis for the current lot before you purchase, on request, so you can confirm the material is what your work requires.
Where we got something wrong — in a listing, a specification, a quantity, or an answer we gave you — treat it as our error under Section 2 and make it right, including by refunding you.

If you believe your situation is genuinely our responsibility but does not fit Sections 1 to 3, write to us and set out what happened. We read every one of those and we do use discretion.

5. Membership refunds

The membership is an automatically renewing subscription. See Section 8 of the Terms and Conditions of Sale for the price, the billing interval, the renewal reminder and the cancellation mechanism.

Cancelling. Cancel at any time from the Membership section of your account, or by emailing info@tropezpeptides.com, or by telephone. There is no fee and no retention step. Cancellation stops all future charges.

Monthly plan. A monthly fee already charged for a period that has begun is not refunded. Your benefits continue to the end of that paid month and then end.

Annual plan — 14-day full refund. If you cancel a newly purchased annual membership within 14 calendar days of purchase and you have not placed an order at member pricing, we refund the full $799. If you have placed a member-priced order in that window, we will refund the membership fee less the member discount you have already received.

Annual plan after 14 days. Cancellation stops renewal. The membership runs to the end of the twelve-month term you paid for, with benefits intact, and then ends. We do not refund the unused balance after that window, because the discount is priced on a full-year commitment.

Charged after cancelling. If we charge you after you cancelled, that is our error. Tell us and we will refund it in full immediately — not pro-rata — and confirm in writing that the subscription is terminated.

Price increases. We give 30 days’ notice of any membership price change, effective no earlier than your next renewal. If you cancel before that renewal because of the increase, you are not charged the new price.

6. Refused, undeliverable and unclaimed shipments

If a shipment is returned to us because the address you gave was incorrect or incomplete, because it was refused at the door, or because it went unclaimed at a carrier facility:

We will contact you to arrange redelivery. Redelivery is charged at our actual cost.
If you would rather cancel, we refund the price of the product but not the outbound or return shipping we incurred.
If the returned material arrives back with its seals intact and verifiably ambient-stable, we will refund the product in full. If the packaging is compromised, Section 4 applies and we can refund only what the condition of the goods allows, which we will explain to you.

If a shipment is returned to us and we cannot reach you at the email or telephone number on your account within 30 days, we will refund the product less shipping to the original payment method and close the order.

7. Orders we cancel

We may decline or cancel an order under Section 3.3 of the Terms and Conditions of Sale. Where we do, you are refunded in full — product, shipping and tax — within 3 business days, whether or not we state a reason. We will not hold funds on an order we have decided not to fulfil.

8. How refunds are issued

Refunds go to the original payment method. We cannot send a refund to a different card, a different account, or by any other means, because doing so is a common pattern in payment fraud.
We issue approved refunds within 3 business days of approval. Your bank or card issuer then controls when it appears, typically 5 to 10 business days, occasionally one full statement cycle.
We email you a refund confirmation stating the amount, the date, and the reference. Keep it; it is what your bank will ask for if the credit is slow to post.
Where only part of an order is refunded, any volume-pricing tier is recalculated on the quantity you keep, and we will show you that calculation.
Where a member discount was applied to a refunded order and the membership has since been refunded under Section 5, the discount is reconciled in the figure, and we will show you the arithmetic.
Original shipping is refunded where the fault was ours (Sections 2, 3 and 7) and where you cancelled before dispatch (Section 1). It is not refunded under Section 6.

9. Payment disputes and chargebacks

Please come to us first. We answer email within one business day and we would rather fix a problem than argue about it with a bank.

If you do raise a dispute with your card issuer, we respond with the complete record: the order, the itemised invoice, the research attestation with its timestamp and IP address, the lot allocated to each line, the dispatch record, the carrier tracking and delivery confirmation, the signature where one was taken, and our correspondence with you. Where the dispute reflects a genuine failure on our part we will not contest it. Where it does not, we will.

Filing a dispute for an order you received as described, or for a membership charge disclosed to you and confirmed by email receipt, is a breach of Section 7.4 of the Terms and Conditions of Sale, and we may suspend or close the account.

10. What is not covered

Loss, degradation or damage occurring after delivery, including from storage outside the conditions on the label, mishandling, or repeated temperature cycling.
Any result of reconstitution, dilution, formulation or any other preparation carried out by you or on your behalf.
Any outcome of any use of the product. All products are supplied for laboratory research use only, and any use in or on a human or animal is prohibited by the Terms and Conditions of Sale and is outside the scope of supply entirely. We provide no remedy of any kind in respect of such use.
Variation in appearance, cake form or reconstitution behaviour that falls within the stated specification.
Carrier delays caused by weather, natural events, customs, or carrier network disruption, where the shipment is ultimately delivered. See the Shipping Policy.
Any shipment to an address other than the one you entered on the order.

11. Contact

Seven Enterprises LLC dba TROPEZ
[BUSINESS ADDRESS NOT SET]
info@tropezpeptides.com
(805) 252-1066
Chat support 24/7 · Phone Monday–Friday, 9:00 a.m. – 5:00 p.m. Pacific

Please include your order number in any message about a refund or replacement; it is on your order confirmation email and in your account.