Shipping Policy
Seven Enterprises LLC, a Delaware limited liability company, doing business as TROPEZ
Effective date: October 5, 2026
Last updated: October 5, 2026
Summary
| Where we ship | United States only — all 50 states, District of Columbia, Puerto Rico |
| Where we do not ship | Outside the United States; no international forwarding |
| Order cutoff | [DISPATCH CUTOFF NOT SET] Pacific, Monday to Friday |
| Processing | Same business day before cutoff, next business day after |
| Standard delivery | 2 to 5 business days after dispatch |
| Member delivery | Next business day after dispatch, to eligible destinations |
| Standard shipping cost | $9.99 — free on orders of $500 or more |
| Member shipping cost | Included in the membership |
| Transit conditions | Ambient. Refrigerated transport is not used and is not required — see Section 5 |
1. Destinations
We ship to street addresses and USPS post office boxes within the United States, including Alaska, Hawaii, the District of Columbia and Puerto Rico. Courier services cannot deliver to a post office box, so an order to a PO box is sent by USPS, and next-business-day service may not be available to that address.
We do not ship internationally, and we do not ship to freight forwarders, parcel-forwarding services, or any address we believe to be one. Products may be subject to U.S. export control law, and we neither export nor facilitate export. See Section 16 of the Terms and Conditions of Sale.
We do not ship to APO, FPO or DPO addresses.
We may decline to ship to a particular destination where we are unable to verify the address, where the destination is inconsistent with the research use on which the sale is made, or where any legal or regulatory constraint applies. Where we decline after payment, you are refunded in full under Section 7 of the Refund and Return Policy.
2. Processing and dispatch
Orders are processed Monday to Friday, excluding U.S. federal holidays.
- An order placed and paid before [DISPATCH CUTOFF NOT SET] Pacific on a business day is dispatched the same business day.
- An order placed after the cutoff, at a weekend, or on a federal holiday is dispatched the next business day.
Two things can delay dispatch beyond that, and we will email you if either applies: a payment that needs verification, and an address that needs correction. We would rather hold an order for a day than send it to an address that will fail.
You receive a dispatch email with the carrier, the tracking number and a tracking link as soon as the label is generated. Tracking can take several hours to begin updating after the label is created, which is normal and does not mean the package has not moved.
3. Service levels and cost
| Service | Who | Cost | Transit after dispatch |
|---|---|---|---|
| Standard | Everyone | $9.99, or free on orders of $500 or more | 2 to 5 business days |
| Next business day | Members | Included in membership | 1 business day to eligible destinations |
Members. Next-business-day delivery is included in the membership on orders dispatched to destinations the carrier serves with a next-day commitment. Some addresses — remote areas, Alaska, Hawaii, Puerto Rico, and PO boxes — cannot be served next day by any carrier. For those, we upgrade to the fastest service available at no additional charge, and the order page will tell you what that is before you submit it.
Shipping cost is calculated and displayed at checkout before you submit your order. The free-shipping threshold is assessed on the order subtotal after any discounts and before tax.
Transit times are carrier estimates for business days after dispatch. They exclude the dispatch day, weekends and federal holidays, and they are not guaranteed. A next-business-day order placed Friday after cutoff is dispatched Monday and delivered Tuesday.
4. Carriers
We ship with USPS, UPS and FedEx, and we select the carrier and service that meets the committed delivery window for your destination at the lowest cost. You cannot currently select a specific carrier; if you need a particular one, email info@tropezpeptides.com before ordering and we will accommodate it where we can.
Signature on delivery is applied at our discretion on higher-value orders. Where it is applied, the carrier will not leave the package unattended, and you may need to arrange collection if no one is available.
5. Packaging and transit conditions
All products ship as lyophilised (freeze-dried) solid material in sealed vials. In that form the material is stable at ambient temperature for the transit period, and it does not require refrigerated or temperature-controlled transport. We do not use ice packs, gel packs, dry ice or insulated cold-chain packaging, and none is needed. Nothing about the absence of cold packaging indicates a problem with your shipment.
Vials are packed individually in moulded protective inserts inside a rigid or padded outer mailer, chosen for impact and crush resistance in the parcel network. A packing list identifying each item and its lot number is enclosed.
Shipments are sent in plain outer packaging with no description of the contents on the exterior, which is standard practice for laboratory materials.
On arrival, store each vial according to the conditions printed on its label. Storage after delivery is your responsibility — see Section 10 of the Refund and Return Policy.
6. Addresses
The address you enter is the address we ship to. Check it before you submit your order; a transposed house number or a missing apartment number is the single most common cause of a failed delivery.
If you need to change an address, email info@tropezpeptides.com immediately. We can change it before dispatch. After dispatch we can sometimes request a carrier intercept, which the carrier charges for and does not guarantee, and which we will pass on at cost.
Where the carrier reports an address as incorrect or incomplete, we will contact you. Where a shipment is returned to us as undeliverable, Section 6 of the Refund and Return Policy applies.
7. Delays, damage and loss
Carrier delays. Weather, natural events and carrier network disruption delay packages, and no carrier guarantee survives them. We track every shipment and will chase a stalled one with the carrier on your behalf. Where a delayed shipment is ultimately delivered, there is no refund of shipping, but tell us anyway — if it was badly late we will usually do something about it.
Damage. If a shipment arrives damaged, keep all the packaging and tell us within 7 calendar days of delivery, with photographs. See Section 2.1 of the Refund and Return Policy. You are replaced or refunded in full, including shipping, and we handle the carrier claim.
Loss. If tracking shows no delivery, tell us within 30 calendar days of dispatch. See Section 3 of the Refund and Return Policy. We replace or refund, and we do not make that conditional on the carrier claim.
8. Taxes and duties
Prices exclude sales tax. Where we are required to collect it, tax is calculated at checkout on your shipping destination and shown before you submit your order. Because we ship only within the United States, no customs duties, import taxes or brokerage fees arise on any order.
9. Research use only
Every shipment is supplied for laboratory research use only. No product is a drug, supplement, food or cosmetic; none is approved by the FDA for any use in humans or animals; and none is intended or supplied for administration to any human or animal. Dispatch requires the attestation described in Section 3 of the Terms and Conditions of Sale, which you complete before payment.
10. Contact
Seven Enterprises LLC dba TROPEZ
[BUSINESS ADDRESS NOT SET]
info@tropezpeptides.com
(805) 252-1066
Chat support 24/7 · Phone Monday–Friday, 9:00 a.m. – 5:00 p.m. Pacific
Have your order number ready; it is on your order confirmation email and in your account.